Support

Who this is for: anyone who is stuck, has a question, or needs credentials. When to use it: when the docs don't answer your question. What happens next: the right team picks it up.

Before you reach out

A quick checklist resolves most issues:

• ✅ Correct environment host for your stage?
• ✅ Correct auth header — ZAMP-KEY (Supply) or Authorization: Bearer (Demand)?
• ✅ Reproduced in the Sandbox?
• ✅ Checked Error Handling for your status code?

Contact

• Email: your Zamplia account manager, or the support address provided during onboarding.
• Status: check Status for ongoing incidents before filing.

What to include

To get a fast, accurate answer, include:

1. Side & environment — Demand or Supply; sandbox or production.
2. Endpoint — the exact path you called.
3. Request — headers and body, with secrets redacted.
4. Response — status code and full body.
5. Timestamp (with timezone) and any participant/project identifiers.

caution

Never share API keys, bearer tokens, or respondent PII in a support request. Redact them first.